Frequently Asked Questions
Everything you need to know about bringing Giani quality into your home.
What is the typical shipping timeframe for furniture items?
Standard furniture orders are processed within 2-3 business days. Delivery typically takes 7-14 business days depending on your location and the size of the item.
Do you offer white-glove delivery and assembly?
Yes, we offer premium white-glove delivery for an additional fee, which includes room-of-choice placement, full assembly, and removal of all packaging materials.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original condition. Please note that custom-made or upholstered furniture may be subject to a restocking fee.
Are your wood products sustainably sourced?
Giani is committed to sustainability. We partner with suppliers who use FSC-certified timber and eco-friendly finishes to ensure your home is both beautiful and responsible.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also log into your Giani account to view real-time updates on your delivery.
Do you provide fabric samples before purchasing?
Absolutely. We offer up to five complimentary fabric swatches to help you choose the perfect texture and color for your space before committing to a large purchase.